Frequently Asked Questions
Pay
Online payment options
All prices of the products sold via www.Omansa.nl include VAT.
How can I pay in the webshop?
With us you can choose from several payment methods
Omanza offers you the following payment options in the webshop:
- Pay with iDeal
- Pay with Bancontact
- Pay by credit card (American Express, MasterCard, Maestro and VISA)
- Pay with Klarna
- Pay with Sofort Banking
How can I pay via iDeal?
Pay directly online through your own bank. That is paying in your own trusted internet payment environment. Easy and according to the security requirements of your bank. This payment service is available to customers of ABN AMRO Bank, Rabobank, SNS Bank, Friesland Bank, ING, ASN Bank, Triodos Bank and Van Lanschot Bank.
How can I pay with a credit card?
You can pay for your order in the webshop with the following Dutch credit cards: VISA, American Express and MasterCard. When you choose this payment method, you enter the credit card number, the exact name on the card, the expiry date and the 3-digit CVC code (last three digits on the back of your card) on the payment page.
To protect your data, it is sent fully encrypted via SSL servers and is therefore protected against third-party access. Your credit card payment is authorized at the time of the order. It may happen that the cardholder is contacted to prevent fraud.
The amount will only be debited after the order has been delivered. If it is not possible to deliver the entire order, only the amount will be debited for the part of the order that has actually been delivered.
How can I pay via Klarna?
Omansa offers the option to pay with Klarna. Klarna carries out the full post-payment process. This means that you will receive a digital giro collection form from Klarna by e-mail to pay for the purchased product.
You can pay at Omansa via Klarna with a digital giro collection form up to an amount of € 300. Klarna performs a data check to approve your request to pay by giro collection form. Klarna has a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment by giro collection form is not authorized, you can of course pay for the product to be purchased with another payment method.
If you have any questions, you can always contact Klarna. For more information, please refer to the consumer section of the Klarna website.
Please note: you should also receive two emails from us with the Klarna payment method.
In the first email you will receive a confirmation of your order and in the second email a confirmation that your payment has been approved by Klarna. Did you not receive this second email? Then your order probably did not go through properly and will therefore not be processed.
How can I pay with Sofort Banking?
Omansa offers the option to pay with Sofort Banking. Sofort Banking is actually an online transfer where you use your internet banking data.
You log in to the secure payment page of Sofort GmbH with your trusted login details for internet banking. Then select the bank account you want to pay with. Then enter the confirmation code and click Next. You will now see a confirmation of your order in our webshop.
Secure payment
Is shopping on Omanza.nl safe?
Shopping at Omansa is very safe. To protect your data, it is sent fully encrypted via SSL servers and is therefore protected against third-party access. This means that your personal information is encrypted and cannot be viewed by others.
We comply with all rules of privacy legislation and all other legal requirements.
And we never give your personal information to third parties without your permission.
To order
Will I receive a confirmation of my order?
Each completed order is confirmed by e-mail with an order confirmation.
What can I do if I encounter problems while paying?
If it is not possible to proceed to payment, while you have already placed the product in your shopping cart and created an account, we recommend that you delete your browser history (see internet browser at the top right, history, delete history). After this you can place the product in your shopping cart again and proceed to payment.
Can I cancel an order?
This is only possible by sending an email to info@Omanza.nl before 5 p.m. on the same day of the order, stating your name, order number and order date. It is possible that your order has already been processed, in which case you can only cancel the order by returning the package.
Service & Warranty
If the product has a defect that was not visible at the time of purchase, you must notify us within a reasonable time after discovering the defect. If, in the opinion of Omansa, the product does indeed show defects (which are not due to normal wear and tear, misuse and/or failure to perform maintenance), Omansa will repair or replace the product within a period to be specified by Omansa. reasonable period. During this repair you are not entitled to a replacement product or any form of compensation. If, in the opinion of Omansa, repair is not possible, or this cannot be expected from Omansa in view of the costs of this repair, Omansa will offer a comparative replacement product. If this is not possible, we will refund the purchase amount.
If the instructions given by Omansa are not adhered to, or if you have used the product incorrectly or have not carried out maintenance on the product, you are not entitled to any form of repair, replacement or compensation. The possibility to invoke any form of guarantee also lapses if the product has been processed.
Damage to the following watch parts: the glass, the strap, the crown/pin and the battery are not covered by the manufacturer's warranty. However, the manufacturer's warranty does not affect the legal warranty to which the consumer is entitled. Legal guarantee means that a product must do what the consumer can reasonably expect from it.
Contact
If you have any questions about your order, please email info@Omansa.nl. We will process your question as soon as possible, but at the latest within 3 working days.